Sharing ideas on Risk, Human Performance, Teams and Leaders

Brent James

Transforming an entire healthcare system using improvement science

Brent James is known internationally for his work in clinical quality improvement, patient safety, and the infrastructure that underlies successful improvement efforts, such as culture change, data systems, payment methods and management roles. He is the Chief Quality Officer and Executive Director, Institute for Health Care Delivery Research at Intermountain Healthcare based in Salt Lake City, Utah. Intermountain is an integrated system of 23 hospitals, almost 150 clinics, a 700+ member physician group, and an HMO/ PPO insurance plan jointly responsible for more than 500,000 covered lives serving patients in Utah, Idaho, and, at a tertiary level, seven surrounding States